PrivacyPolicy
What personal information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
At Fastoprox, privacy is an important part of how we build and operate our products. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it, and the choices available to you.
Fastoprox is operated by Ferolt India Pvt Ltd.
Depending on how you use Fastoprox, we may collect:
Account Information
Information such as your name, email address, phone number, company name, job title, and authentication information.
Usage Information
Information about how you use our website and Services, including features accessed, interactions, configuration information, timestamps, device information, browser information, IP address, and diagnostic information.
Customer Content
Information you submit to the Services, including prompts, instructions, documents, files, messages, audio, video, transcripts, workflow data, contact information, and other content processed through your account.
Integration Information
When you connect third-party services, we may process the information necessary to establish and operate those integrations.
Payment Information
Payments may be processed through third-party payment providers. We generally do not store complete payment card information on our own systems unless specifically required for the relevant service.
Communications
If you contact us, we may retain your messages and related information to respond to your request and provide support.
2. How We Use Information
We may use information to:
Provide and operate Fastoprox Services.
Create and manage customer accounts.
Process transactions and subscriptions.
Respond to support requests.
Maintain reliability, security, and performance.
Detect fraud, abuse, and unauthorized activity.
Debug and improve our products.
Communicate important service updates.
Comply with legal and regulatory obligations.
Develop new products and features.
We do not sell your personal information.
3. AI and Model Training
Fastoprox may use third-party AI and machine-learning providers to deliver certain functionality.
Customer content submitted to paid or business services is not used by Fastoprox to train general-purpose AI models unless this is expressly disclosed to you and permitted under the applicable service terms or you have provided the required authorization.
Where model-improvement programs are offered, we will provide appropriate notice and controls where applicable.
Our approach is designed to keep customer business data separate from general model-training activities.
4. How We Share Information
We may share information with:
Service Providers: Cloud hosting, analytics, communications, payment, security, AI, storage, and infrastructure providers that help us operate Fastoprox.
Business Customers: Where you use Fastoprox through an organization, that organization may control or access information associated with the account in accordance with its own policies and agreement with Fastoprox.
Legal and Safety Authorities: Where disclosure is required by law, legal process, or necessary to protect rights, safety, security, or prevent fraud and abuse.
Business Transfers: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
We require service providers to process information for appropriate purposes and to maintain reasonable safeguards.
5. Data Retention
We retain personal information and customer content only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security.
Retention periods may vary depending on the type of information and the service configuration.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
6. International Data Transfers
Fastoprox and its service providers may process information in countries other than the country where you are located.
Where required, we take appropriate contractual, technical, or other safeguards for cross-border processing.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, remember preferences, understand usage, maintain security, and improve performance.
You may control cookies through your browser or device settings. Certain features may not operate correctly when necessary cookies are disabled.
8. Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, or loss.
Security measures may include encryption, access controls, authentication, monitoring, logging, backups, and internal security procedures.
However, no system or method of transmission over the internet can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on applicable law, you may have rights to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent where processing is based on consent.
Object to or restrict certain processing.
Request information regarding how your data is processed.
Raise a complaint regarding privacy practices.
Requests may be subject to applicable legal limitations and verification requirements.
For Indian users, Fastoprox intends to handle applicable personal-data processing in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules and regulations. India's DPDP Rules, 2025 were notified in November 2025 and provide a phased implementation framework.
10. Children's Privacy
Fastoprox Services are not intended for children where use would be prohibited under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When changes are material, we will provide appropriate notice through our website or Services.
The "Last updated" date at the top of this policy indicates when the latest changes were made.
12. Contact Us
For privacy questions, requests, or complaints:
Ferolt India Pvt Ltd
Powai, Mumbai
Maharashtra, India
support@fastoprox.ai